How to order
Ordered, Payment, Delivery
How to order
How to order
1 – The order
STEP 1
REGISTRATION PROCEDURE
You can browse the website as well as the catalogue without prior registration.
But, a registration is necessary in case you want to order a bioresource.
The registration form requires only very little information from your side. Mandatory fields are marked by an asterisk.
Click the button named “Create account” and your form will be submitted for a check and you will receive an email to the given email address, that you will have to confirm by clicking on the enclosed link. Once you have done this you are registered on the platform.
STEP 2
LOGIN
Please enter your user name and your password into the login-form and confirm your input.
In case you can´t remember either your user name or your password please click onto the link “Forgot your password or user name?”. You can then enter the email address that you have used for your registration, into a form and a new password link will be sent to your email account, stating also your login user name.
If you receive no email with your new password you might have used the wrong email address. Please try again with another email account of yours.
STEP 3
ADDING PRODUCTS
Once you have completed the login procedure you can place products in your Shopping Cart either directly from the list that results from your search or from the detailed product sheet.
Simply click onto the symbol for the Shopping Cart, select a delivery form and the product will be placed in your Shopping Cart.
You can choice many products in various delivery forms, like frozen or actively growing cultures or DNA, you will be asked to specify your desired delivery form before the product ends up in the shopping cart. The system will only display those delivery forms that are available for the product that you have selected at that moment. If a delivery form is not available it will not be listed. You can also select the quantity that you wish to purchase here.
How to order
2 – The payment
STEP 4
THE SHOPPING CART
You can edit your Shopping Cart by clicking on the Shopping Cart symbol on the right side of your screen.
To delete a product check the delete box in the product row and click “Update”. The product will be deleted from your list. To change the quantity of a product simply change the value for the selected product and press Update to save the change.
STEP 5
CONFIRMATION OF THE ORDER
Payment is made only on invoice.
You will receive an invoice from our services indicating the amount and the terms of transaction.
You will also receive the MTA document which must be returned to us completed and signed before receiving your order.
How to order
3 – Logout & Delivery
STEP 6
LOUGOUT
After having submitted your order it will be booked into our system and receive immediately an order number to which you can refer whilst your order is being processed.
Parallel to that you will also receive an email in which your order and the order number are listed as well as the necessary contact information in case you have any questions.
Once you have placed your order, you can log out. Please note, if you log out during the ordering process, your panier will be automatically emptied and you will have to put all your products back in the panier.
STEP 7
DELIVERY
Upon receipt of signed MTA and payment, your order will be delivered shortly. You can track or ask questions about your delivery at contact@csur.eu precising your order number.
Bioresources
Bacteria
Archae
Fungi
Yeast
Antibody
